Our Commitment

Our Mission

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UniFirst Corporation and UniTech Services Group’s mission is to be recognized as the leading provider of quality uniform products and services. We guarantee total Customer Satisfaction.

Our continuous Customer focus enables us to grow, to provide an equitable return on investment, and to create development opportunities for our employees.

We are committed to conducting our business in a fair, honest and responsible manner in accordance with all environmental and government regulations.

Our Core Values

Our founder Aldo Croatti, was the visionary who made UniFirst the industry leader it is today. His core values in business were the building blocks of our company and remain the foundation of our corporate culture today. They are:

  • CUSTOMER FOCUS
  • RESPECT FOR OTHERS
  • COMMITMENT TO QUALITY

Each year, UniFirst and its thousands of Team Partners around the world come together and pay tribute to Aldo and celebrate his achievements. We call this day FOUNDER’S DAY.

Our Guiding Principles

CUSTOMERS are the focus of everything we do. We will consistently meet our Customer’s requirements. Our reputation is built on Total Customer Satisfaction and “doing it right the first time.”

PEOPLE are the driving force behind our level of service. They determine our Company’s reputation and vitality. We will invest in our people’s development, growth, and job satisfaction, and encourage employee participation at every level of the organization.

PROFITS measure how well we satisfy our CUSTOMERS’ needs. Profits ensure a return to our investors and fuel future growth and success for the company and our employees.

Our Quality Policy Statement

“Quality means doing it right the first time,” through a commitment to:

  • continuous improvement of the effectiveness of our quality management system,
  • regulatory, customer, Q&EMS, ISO and UniTech/ENS procedural compliance, and
  • meeting quality objectives and reviewing them annually at management review.

Our Environmental Policy Statement

UniTech/ENS will conduct its business in an environmentally sound manner, efficiently and effectively complying with the letter, spirit and intent of applicable environmental statutes, regulations and standards. UniTech/ENS is committed to pollution prevention and to continuously improving a workplace that is environmentally safe for our employees, customers and community.

George J. Bakevich, Vice President